How to order medicine in Sri Lanka from Mymed.lk?...
All you need to do is upload a valid prescription on to Mymed.lk and our pharmacists will take care of the rest. For more information check the video in our blog here.
Does Mymed.lk deliver products to any location in Sri Lanka?
No, We only deliver within Colombo 1-15
How long will it take to deliver my order?
Our delivery policies are as below:
-Colombo 1-15, orders will be delivered within 48 hours of order confirmation.
-We do not deliver during weekends. All orders placed during weekends will be delivered on Monday evening or Tuesday.
Any changes on the above will be made at the discretion of the in-house pharmacist on a case by case basis while keeping the customer informed.
What are the standard delivery charges?
We charge Rs.500 for delivery within Colombo 1-15
How do I know if my order has been shipped?
You’ll get SMS and email confirmation of your order once it starts being processed.
You can also get information regarding your shipment by email to firstname.lastname@example.org
How will I know the status of my order?
Our pharmacists and the logistics team will keep you informed of the order status.
Alternatively, you may check the status of your order by email to email@example.com
How do I cancel my order?
Please note that prescription medicine based orders cannot be cancelled once the order has been confirmed. To cancel Over-The-Counter (OTC) and other product orders please email firstname.lastname@example.org
Is it possible to cancel my order after it has been charged?
Prescription medicine based orders cannot be cancelled. But Over-The-Counter (OTC) and other products can be cancelled. A refund request can be sent to us via email to email@example.com and the time taken to refund will depend on the bank. Usually it takes 5-7 working days for a refund to be processed.
Does Mymed.lk have a blog?
Yes, we have a published blog where we offer medical information and tips on healthy living. You can check our posts following the link here.