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How to order medicine in Sri Lanka from Mymed.lk?

All you need to do is upload a valid prescription on to Mymed.lk and our pharmacists will take care of the rest. For more information check the video in our blog here.

Does Mymed.lk deliver products to any location in Sri Lanka?

Yes, We deliver island-wide. 

How long will it take to deliver my order? 

Our delivery policies are as below:

-Colombo 1-15, same day delivery or within 24 hours based on the type of medicine ordered. 

-Suburbs and outstation orders will be delivered within 48 hours of ordering. 

-We do not deliver during weekends. 

Any changes on the above will be made at the discretion of the in-house pharmacist on a case by case basis while keeping the customer informed. 

What are the standard delivery charges?

Our delivery charges as below:

  1. Colombo 1-15 – Rs.150
  2. Suburbs & Greater Colombo – Rs.250
  3. Island-wide – Rs.350

Please note that the above charges are for orders with a weight of up to 1Kg. For each additional Kg we charge an additional amount of Rs.50/- for delivery of medicines and products in Sri Lanka.

How do I know if my order has been shipped? 

You’ll get SMS and email confirmation of your order once it starts being processed.

You can also get information regarding your shipment by calling our hotline number +94719774774

How will I know the status of my order?

Our pharmacists and the logistics team will keep you informed of the order status.

Alternatively, you may check the status of your order by calling our hotline number: +94719774774

How do I cancel my order?

Please note that prescription medicine based orders cannot be cancelled once the order has been confirmed. To cancel Over-The-Counter (OTC) and other product orders please email info@mymed.lk or call our hotline number +94719774774

Is it possible to cancel my order after it has been charged?

Prescription medicine based orders cannot be cancelled. But Over-The-Counter (OTC) and other products can be cancelled. A refund request can be sent to us via email to info@mymed.lk and the time taken to refund will depend on the bank. Usually it takes 5-7 working days for a refund to be processed.

Does Mymed.lk have a blog?

Yes, we have a published blog where we offer medical information and tips on healthy living. You can check our posts following the link here.

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