Does Mymed.lk deliver products to any location in Sri Lanka?
Currently, we do deliver orders to Colombo & Suburbs. Out of Colombo Orders can be catered case by case.
How long will it take to deliver my order?
Delivery times may vary depending on the delivery location as well as the type of product you order. Normal Delivery time for Colombo city and Suburb limits would be 4-6 hours.
What are standard delivery charges?
Our delivery charges as below:
- Colombo 1-15 – Rs.150
- Suburbs & Greater Colombo – Rs.250
- Island-wide – Rs.350
Please note that the above charges are for orders with a weight of up to 1Kg. For each additional Kg we charge an additional amount of Rs.50/-
How do I know if my order has been shipped?
You’ll get SMS and email confirmation of your order once it starts being processed.
You can also get information regarding your shipment by calling our hotline number +94719774774
How will I know the status of my order?
Our pharmacists and the logistics team will keep you informed of the order status.
Alternatively, you may check the status of your order by calling our hotline number: +94719774774
How do I cancel my order?
Please note that prescription medicine based orders cannot be cancelled once the order has been confirmed. To cancel Over-The-Counter (OTC) and other product orders please email email@example.com or call our hotline number +94719774774
Is it possible to cancel my order after it has been charged?
Prescription medicine based orders cannot be cancelled. But Over-The-Counter (OTC) and other products can be cancelled. A refund request can be sent to us via email to firstname.lastname@example.org and the time taken to refund will depend on the bank. Usually it takes 5-7 working days for a refund to be processed.