Who we are

Our website address is https://mymed.lk.

Refund Policy – MyMed International (Pvt) Ltd

Thank you for shopping at MyMed International (Pvt) Ltd. We value your satisfaction and aim to provide you with the best experience. If, for any reason, you are not fully satisfied with your purchase, we are here to assist you.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method. Please note that shipping charges are non-refundable.

Exchanges

If you wish to exchange a product for another size, style, or model, please contact our customer support team within 7days. We will guide you through the exchange process.

Non-Returnable Items

Certain products cannot be returned or refunded, including but not limited to:

• Gift cards
• Personalized or custom-made items
• Perishable goods

Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately. We will arrange a replacement or refund depending on availability and your preference.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item). In such cases, we will provide a prepaid shipping label.

Processing Time

Refunds and exchanges are processed within 7 business days of receiving the return. Processing times for refunds may vary depending on your payment provider.

Contact Us

For any questions regarding our Refund Policy, please contact us via the information available on our website.

Privacy Policy – MyMed International (Pvt) Ltd

At MyMed International (Pvt) Ltd, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data. By using our website, you agree to the practices outlined below.

Information We Collect

• Personal Information: Name, email address, phone number, and shipping/billing details provided during checkout.
• Payment Details: Handled securely by trusted third-party payment processors (we do not store full card details).
• Browsing Data: IP address, browser type, device details, collected automatically through cookies.

How We Use Your Information

• To process and deliver your orders
• To communicate with you about your purchase or inquiries
• To provide customer support
• To enhance your shopping experience with personalized recommendations
• To detect and prevent fraudulent or unauthorized activities

Information Sharing

We do not sell or rent your personal data. Information may only be shared with:

• Trusted service providers who assist with payment processing, order delivery, and site operations.
• Legal obligations where required by law.

Data Security

We implement industry-standard security measures. While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure.

Cookies

We use cookies to improve user experience, analyze site traffic, and deliver personalized services. You may disable cookies through your browser, but certain features may not function properly.

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted with an updated “Last Revised” date.

Contact Us

For questions regarding your personal data or this Privacy Policy, please reach out to us through the contact details provided on our website.

Terms & Conditions – MyMed International (Pvt) Ltd

Welcome to MyMed International (Pvt) Ltd. By accessing our website or purchasing from us, you agree to comply with the following terms.

Use of the Website

• You must be at least 17 years old to use our site.
• You are responsible for maintaining account confidentiality.
• You agree to provide accurate and current information when registering or ordering.
• You may not use our website for unlawful purposes.

Products & Pricing

• We strive for accuracy in product descriptions and pricing, but errors may occur.
• Prices are subject to change without prior notice.
• Promotions and discounts are valid only within their specified timeframe.

Orders & Payments

• Placing an order constitutes an offer to purchase.
• We reserve the right to cancel orders in cases of unavailability, errors, or suspected fraud.
• By completing a purchase, you authorize us (via third-party payment processors) to charge the full order amount, including shipping and taxes.

Shipping & Delivery

• We aim for timely delivery, but times may vary depending on your location and circumstances.
• Shipping timelines provided are estimates only.

Returns & Refunds

Our Returns and Refund Policy (available separately) outlines the process and eligibility for refunds and exchanges.

Intellectual Property

All content, images, and materials on this website are the property of MyMed International (Pvt) Ltd. Unauthorized use or reproduction is prohibited.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Amendments

We may update or modify these Terms & Conditions at any time without prior notice. Continued use of the website indicates acceptance of the revised terms.